Result & Reason Codes
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Result & Reason Codes
API Responses
Quick Start Guide
Status Codes
Result Codes
Reason Codes
100: Internal server error
101: Database access error
102: Risk Management processing error.
120: Authentification failed: Merchant or product not active
121: <OPERATION>* request must contain credential.
200: Validation failed
201: Operation missing. Please check request.
202: Illegal operation type. Please check request.
203: Validation of business rules failed
206: PAYMENT_INIT request may not contain transaction-id
208: PAYMENT_INIT request may not contain content element
209: <OPERATION>* request must contain content element
210: <OPERATION>* content must contain shopping basket
211: PAYMENT_QUERY content must contain customer if classification is requested
212: PAYMENT_REQUEST content must contain payment
213: PAYMENT_REQUEST content must contain payment method
214: <OPERATION>* request must contain operation subtype
216: <OPERATION>* content must contain customer data
217: Installment details mandatory for payment method
219: Installment amount mandatory for payment method
220: Customer parameter contacts is mandatory for request
221: Customer parameter email is mandatory for request
222: Customer parameter first name is mandatory for request
223: Customer parameter last name is mandatory for request
224: Customer parameter addresses is mandatory for request
225: Customer parameter customer-allow-credit-inquiry is mandatory for request
226: Customer parameter gender is mandatory for request
227: Customer parameter date-of-birth is mandatory for B2C request
229: Amount mandatory for payment method
230: Bank account data mandatory
231: Debit pay type is allowed for INSTALLMENT only
232: CALCULATION_REQUEST request must contain credential
233: CALCULATION_REQUEST request must contain content element
234: CALCULATION_REQUEST request must contain operation subtype
235: CALCULATION_REQUEST request must contain installment-calculation element
236: CALCULATION_REQUEST request for subtype 'calculation-by-rate' must contain calculation-rate
237: CALCULATION_REQUEST request for subtype 'calculation-by-time' must contain calculation-time
238: CONFIGURATION_REQUEST request must contain credential
239: CONFIGURATION_REQUEST request must not contain content element
240: Debit pay type is mandatory for payment method INSTALLMENT
241: <OPERATION>* request must contain transaction-id
242: No more than 10 numerical characters allowed for bank-account-number
243: Required 8 numerical characters for bank-code
250: Billing country not allowed
251: Delivery country not allowed
252: Country Code not valid
260: Shop-id in external block is mandatory for this product / Request must not contain shop-id
261: All items must contain a shop-id / All items must not contain a shop-id
262: Merchant consumer id and payment method ELV are mand. for using stored bank account information
300: Transaction initialized
302: Service is alive
303: No RMS reason code
306: Calculation configuration read successful / Profile read successful
307: Calculation configuration read failed / Profile read failed
309: Wrong operation order
310: Transaction id in use
311: Transaction is reserved for requests by ORCA only
312: Operation type is reserved for requests by ORCA only
601: Merchant not eligible for product installment
603: The payment plan fulfilled the conditions
650: The condition of amount is not passed. The amount is too low.
651: The condition of amount is not passed. The amount is too high.
652: CONFIGURATION_NOT_VALID
671: The condition of the last rate is not passed
675: Calculation successful
688: Rate was too low for long runtime amount
689: Rate was too low for short runtime amount
695: Rate was too high to match minimum installment runtime
696: Rate was too low to match maximum allowed installment runtime
697: Rate or runtime did not match allowed runtime
698: Runtime was too long to match maximum allowed installment runtime
699: Runtime was too short to match minimum allowed installment runtime
700: Request successful
701: Merchant limit exceeded / Transaction result error
702: Transaction result error
703: Request not successful
720: Declined - Payment attribute
721: Declined - Transaction risk
730: Declined - Buyer identity
800: Customer not identified, manual check necessary
1000: Technical error
2000: Validation failed
2001: Different delivery address for current product not allowed
2002: B2b not allowed for current product
2003: Date of Birth invalid
2004: Due date parameter(s) not valid
2005: Shopping basket amount too low for current product
2006: Shopping basket amount too high for current product
2100: Billing address not valid
2101: Delivery address not valid
2110: IBAN not valid
2111: Bank account conversion service not present and no iban available
2112: BIC not valid
2114: Validation failed: Customer parameter vat-id is mandatory for B2B request
2115: Validation failed: vat-id not valid for billing address
2116: Validation failed: item discount not allowed for current api version
2117: Validation failed: discount not allowed for current api version
2118: Validation failed: shipping costs not allowed for current api version
2119: Basket amount does not match sum of all basket items
2120: Request must contain at least one item in shopping basket
2121: Bank account reference unknown
2300: Request basket not valid {message} unknown item
2301: Payment change credit is not allowed before delivery
2302: Sum of delivered items is negative
2303: Equal items found in basket
2304: Payment change credit must not contain special shipping item
2305: Payment change credit has to contain only new credit/debit item(s)
2306: Order (sum of open and delivered amounts) must not be negative
2307: Item quantity from request does not match corresponding item quantity in current_basket-table
2308: One or more mandatory item attributes are missing
2310: Test in production not allowed
2311: The order is blocked for further changes
Change summaries
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721: Declined - Transaction risk
Ratepay rates the default risk of this request as high. This assessment is based on automated processes such as machine learning, fraud prevention rules or negative listing and is evaluated individually for each transaction. It is not possible to complete this transaction with another request. We recommend guiding the buyer to a secure payment method for their purchase.
We recommend that you limit the number of order attempts when receiving this reason code to 1 per 24 hours.
Language
Message
DEU
Die gewählte Zahlungsart {Produkt} kann nicht genutzt werden. Diese Entscheidung basiert auf einem automatisierten Datenverarbeitungsverfahren. Weitere Informationen finden Sie in den Ratepay Datenschutzbestimmungen oder nutzen Sie das Ratepay Kontaktformular.
ENG
It is not possible to use the selected payment method {Produkt}. This decision is based on automated data processing. You can find further information in the Ratepay Data Privacy Statement or use the Ratepay contact form.
FRA
Il n'est pas possible d'utiliser le mode de paiement sélectionné {Produkt}. Cette décision est basée sur le traitement automatisé des données. Vous pouvez trouver plus d'informations dans la Déclaration de confidentialité des données de Ratepay ou utiliser le formulaire de contact de Ratepay.
NLD
Het is niet mogelijk om de geselecteerde betaalmethode {Produkt} te gebruiken. Deze beslissing is gebaseerd op geautomatiseerde gegevensverwerking. Meer informatie vindt u in de Ratepay Data Privacyverklaring of gebruik het Ratepay contactformulier.
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