How it works
Processing Ratepay orders with Shopify via wallee
When a shopper selected Ratepay's payment method, we do several velocity and fraud checks. Based on their results we accept or decline the transaction. There is no status like PENDING. In case of SUCCESS, you can start fulfilling the purchase order immediately.
To capture an order open the order and click on Capture payment button in Shopify.
We can generate the invoice on behalf of you whenever we get a capture call.
Partial delivery are not possible with wallee! If the amount is changed within Shopify's capture dialog box, wallee modifies the order on Ratepay side and no further capture call is possible.
Do not capture immediately, as this may resume in dunning letters due to long delivery periods.
If you like to print the invoice on your own, please check the legal requirements at https://ratepay.gitbook.io/legal/merchants/invoices
We use your logo when communicating with your customers like on invoices and payment confirmations. Please send it to your Ratepay representative. It should be as follows:
- Size: 1012 x 259 pixels
- Resolution: 300 dpi
- Formats: .ai, .svg, .png
For the best customer experience, we provide several contact details to the shoppers at the bottom of each correspondence.
- Ratepay's e-mail address
- Ratepay's phone number (incl. service hours and charges which may apply)
- Your service e-mail address
- Your phone number (incl. service hours and charges which may apply)
If the shopper chose to pay by
they will have 14 days to complete the payment.
the order amount will be debited to their bank account 3 days following capture.
Day (Open Invoice)
Day (SEPA Direct Debit)
Payment reminder via e-mail
1st dunning letter via e-mail
2nd dunning letter via snail mail
in case of Installment
For a full cancellation open the order and choose more options to find the cancellation button in Shopify: (orders → your order → more actions → cancel order → confirm the cancellation)
Partial cancellations are not possible with Shopify therefore the goods have to shipped and than returned.
Refunds are possible after a capture event. To set a refund open the order in Shopify and click on refund. Now type in your refund amount in the field refund amount and confirm.
Returns are possible after a capture event. To return articles of an order open the order in Shopify and click on refund. Than select your articles you want to return and confirm.